Terms & Conditions

By placing an order, you agree to the terms and conditions as set out below.

mccuddles.co.uk is owned and operated by McCuddles Ltd. McCuddles Ltd is incorporated in England and Wales under company number: 16692656

Placing an order

It is your responsibility to check that your order is accurate before submitting it to us.

Pricing

All prices on this website are in pounds sterling. Where applicable prices include VAT. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. We verify pricing at our despatch centre. If you believe you have been charged the incorrect price, you should contact us and we will refund any overpayment

Accuracy of information

We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser may differ from the actual colours of products supplied. Any typographical, clerical or other error is subject to correction without any liability on our part. Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation.

Concluding a binding contract

When we receive an order from you to purchase items from us, we will confirm that we have received the order by sending an email to the address provided by you in your order. Your order is an offer to purchase an item and will not be binding on us until the earlier of us sending you an email to confirm that we have dispatched that item to you or you receiving the item.

Payment and refunds.

In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your order, packing, postage and delivery charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be made using the payment gateway and/or to the card originally used for payment.

Non-availability/substitutes.

We reserve the right to change the specification of items which are required to conform to any applicable standards or European Union requirements. We try to have sufficient stocks of goods to meet demand, but occasionally, items may be out of stock or unavailable from our suppliers. All items sold through this website are subject to availability. If any of the items on your order are not available, we may send a substitute of similar specification.

RETURNS POLICY

Cancellation Rights

Consumers have the right to cancel orders for goods or services that have been placed on mccuddles.co.uk for up to 30 working days after the date on which the item(s) are delivered. This is called the 'cooling off period'. Items must be returned in a new and unused condition with original packaging in cases of the item being unwanted.

Damaged and Faulty Items

If any item we have supplied is damaged on receipt or, within 3 months of supply, develops a fault, we will ask you to return the item to us for inspection. We will then replace or repair the item free of charge or refund the price you paid for it together with any packing and postage / delivery charges you paid to us for delivery of that item. If you paid for one of the special delivery options such as Next Day Delivery we will only refund the basic delivery charge that would have been payable for that item. You may have additional manufacturers' warranties with some products such as electrical items giving you additional rights and you should check these carefully.